This page details our:
- Sales, Deposit, and Refund Policy
Diction Dude LLC is a for-profit domestic limited-liability company formed in January 2019 in Kent County, Michigan, USA. Our website address is: https://www.dictiondude.com. Our mailing address is 225 Michigan St NW #3157, Grand Rapids MI 49501. Our phone number is +1 616 773 2888.
Diction Dude collects, in the normal course of business, some information about you. This policy governs what we collect, what we do with what we collect, and what your rights are to the information you’ve provided to us.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you elect to use our online Contact Form, the information from your submission will be maintained on our site for a reasonable period of time.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Diction Dude may use Google Analytics to track high-level site performance and usage trends. No personally identifiable data is associated with Google Analytics reports.
Likewise, we may rely on WordPress-based or server-based analytics tools for the purpose of monitoring site health and traffic patterns. These records generally expire between one and 90 days, and do not contain personally identifiable information.
Diction Dude partners with external partners including Google, GitHub, Twitter, Facebook and Patreon to facilitate seamless access to the Diction Dude Community Forum. Diction Dude retains records of all login attempts, successful or unsuccessful. We request only the email address on record with the external partner. This address is the one required data element that Discourse (the forum platform) requires to instantiate a user account. Diction Dude does not request or archive any additional information from social-login providers, nor does Diction Dude require any access of any type to your account on the providers’ native platforms.
Who we share your data with
Diction Dude does not share, rent or otherwise make your information available to any external party.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Diction Dude, and the WordPress and Discourse platforms powering it, are fully GDPR compliant.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Personal contact information you may voluntarily provide to us in the routine course of doing business will be retained in a manner consistent with the original business need.
How we protect your data
With ninjas. Plus, routine log monitoring, appropriate firewalls and routine OS- and application-level patching.
What data breach procedures we have in place
If we detect a breach, we will notify you within 72 hours.
What third parties we receive data from
Diction Dude does not purchase, rent or otherwise obtain information about you from any other party. Information about you may be supplied for legitimate business purposes — for example, Patreon may transmit your contact and pledge information to us as a routine business record.
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
This site complies with GDPR.
- To make use of site services as provided by policy and in a manner consistent with the laws of the United States and the State of Michigan.
- To avoid hacking, penetrating, probing, or otherwise seeking access not granted to you in the normal course of business.
- To comport yourself in a manner appropriate for a public online community platform, including refraining from threats of violence, intimidating, bullying, harassment, trolling, or other activities that tend to disrupt good-faith conversation.
- To respect that Diction Dude and its authorized designates may moderate the Community Forum and relevant site comments in any manner it sees fit, subject to Diction Dude’s sole discretion.
Sales, Deposit, and Refund Policy
Sales of books are always final. We may, at our sole discretion, replace or refund sales if our shipping-tracking data suggest that a product was not delivered correctly or in a timely manner, or if it’s clear that a product was damaged in shipment.
Major projects, including detailed manuscript reviews, may be paid in installments. The final work product will not be delivered until the outstanding invoice is paid in full. A deposit of not less than 25 percent of the total invoice is necessary to for us to begin work.
No refunds of completed consulting hours are permitted. However, any unused consulting time may be refunded, at the customer’s request, and the remaining balance will be returned in full within one business week.